GNC Manager, Franchise Administration in Pittsburgh, Pennsylvania

Job Summary

The Manager of Franchise Administration oversees all domestic franchise contract administration and store transitions, including the vetting and approving of potential stores and operators, administration of GNC's franchise requirements, disclosures, and initiatives, and facilitation of franchise store openings, closings, renewals, transfers, conversions, and relocations. Also oversees the franchise compliance program, including managing compliance processes, developing field store visit guidelines, and creating programs designed to ensure franchise compliance with their agreements and the GNC operating system. Also responsible the recruitment, training, and ongoing development of at least one support staff member.

Essential Duties and Responsibilities

  • Oversee all domestic franchise contract transactions, including new stores, renewals, transfers, relocations, conversions, and development. Reviews all potential transactions to ensure that requisite approvals have been obtained and that each complies with GNC's policies and the Franchise Disclosure Document (FDD).

  • Ensure that pre-opening obligations are performed by both GNC and the franchisees. Monitors the status of all domestic franchisee-to-franchisee transfers and works with corporate, the field, and the buyer/seller to ensure that each key item is completed in order to effectuate the transfer.

  • Assist with annual FDD updating, enforcement, and supplementation, and other franchise contract disclosures and Small Business Administration matters

  • Manage the tracking, approvals, timelines, and communications for franchise store transitions including, but not limited to, new stores, corporate-to-franchise conversions, transfers, closings, and franchise-to-corporate conversions, resolving any issues that arise during transition.

  • Manage the franchise compliance program, including but not limited to: review and tracking of violations submitted by field teams, working with the Legal department to facilitate the timely issuing of compliance notices, conducting follow-up research with field and corporate business partners, and working collaboratively with key field and business units to determine and execute best courses of action for distressed stores.

  • Lead recurring business and special project meetings among key business units and leaders, ensuring that each is organized, productive, and maximizes all participants' time and resources.

  • Respond to questions regarding the contracts, renewal/transfer procedures, etc. from internal business units, field personnel, and the franchisees and work to resolve conflicts as they arise.

  • Work cross-functionally with internal and external partners to resolve franchise contract issues and enact new processes and procedures

  • Liaise between various internal and field teams to evaluate franchisees' ability to renew, expand, transfer, etc.

  • Identify areas of opportunity for new efficiencies and optimize the contract and store transitions processes

  • Escalate franchise operational and legal issues to Director and Legal and provide support as needed, including conducting organizational due diligence

  • Management, training, and talent development of support staff

    Leadership:

  • Manage and develop at least one associate/coordinator role within the department

Job Specifications

Minimum

  • 3+ years of project/business management experience

  • 3+ years of experience managing at least one direct report

  • 3+ years of experience in a corporate environment

Preferred

  • 1+ year experience in a franchise or retail environment

Bachelor's Degree in Business preferred

  • Able to seamlessly work cross-functionally among all a variety of internal and external departments

  • Superior time/calendar management; able to self-manage all tasks and deadlines, assign priority to projects, and work within tight and changing deadlines.

  • Demonstrates excellence in verbal and written communication, ensuring that all communications are concise, professional, and useful.

  • Proficient use of Microsoft Office Software (Excel, Word, PowerPoint and Access).

  • Ability to easily adapt to process changes and re-prioritization of projects and tasks.

  • Ability to self-direct project/task management and allocate time and resources appropriately

  • Proven ability to problem-solve and analyze the impact of decisions on our business.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear and sit. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This job description reflects management's assignment of essential job functions, which are not intended to be an exhaustive list of all responsibilities, duties and skills required.

GNC is an Equal Opportunity/Affirmative Action/Protected Veterans/Disabled Individuals Employer.