GNC IT Applications Run Team Manager in Pittsburgh, Pennsylvania
IT Manager of Applications Run Team:
Manage all aspects of daily application processing across multiple processes and platforms (i.e. payroll, financials, retail systems, merchandising, supply chain).
Lead a team of 8–10 IT professionals providing 7X24 first line support.
Responsible for resolving daily issues including root cause analysis.
Ability to manage multiple small to medium projects (i.e. 4-6 weeks).
Help identify opportunities leading to more efficient processing and modernization of our computing environment.
Strong communication skills required.
Meet regularly with Application Team managers to discuss service requests and priorities.
Developing metrics tracking progress made reducing trouble tickets.
Hire, mentor, manage and develop members of the Application Run team.
Essential Duties and Responsibilities
Responsible for the overall success of the daily application processing cycle.
Effectively prioritize and communicate all aspects of the Application Run Team.
Build and maintain strong relationships with IT and Business partners.
Ensure all project documentation meets Project Governance standards.
Ensure project and development standards are applied as appropriate.
Contributes to updates and maintains Project Governance Standards.
Daily coordination of Application Run Team tasks
Assign work to others, provide resources needed for success and monitor progress
Provide challenging assignments and empower associates to meet expectations
Open to feedback and use it for self-improvement
Meet our commitments and exceed the expectations of others
Establish goals that challenge, stretch and lead to breakthrough performance
Acknowledge issues and embrace the opportunity to improve
Use objectivity and data to make sound decisions
Integrity - Act honestly and ethically inspiring trust
Quality/Innovation - Committed to quality and innovative excellence in everything you do
Team - Be unified in our purpose and vision
5+ years of application support experience and 10+ years of application development experience.
Retail cross functional experience including financial, supply chain, and merchandising.
Proven ability to lead multiple small to medium projects.
5+ years of management experience
Bachelor Degree in Business Admin, Computer Science, MIS or relevant field; Master's degree preferred.
Normal Office environment
Must be available to support team during off hours (nights & weekends)
Travel – none
GNC is an Equal Opportunity/Affirmative Action/Protected Veterans/Disabled Individuals Employer