GNC IT Applications Run Team Manager in Pittsburgh, Pennsylvania

Job Summary

IT Manager of Applications Run Team:

  • Manage all aspects of daily application processing across multiple processes and platforms (i.e. payroll, financials, retail systems, merchandising, supply chain).

  • Lead a team of 8–10 IT professionals providing 7X24 first line support.

  • Responsible for resolving daily issues including root cause analysis.

  • Ability to manage multiple small to medium projects (i.e. 4-6 weeks).

  • Help identify opportunities leading to more efficient processing and modernization of our computing environment.

  • Strong communication skills required.

  • Meet regularly with Application Team managers to discuss service requests and priorities.

  • Developing metrics tracking progress made reducing trouble tickets.

  • Hire, mentor, manage and develop members of the Application Run team.

Essential Duties and Responsibilities

  • Responsible for the overall success of the daily application processing cycle.

  • Effectively prioritize and communicate all aspects of the Application Run Team.

  • Build and maintain strong relationships with IT and Business partners.

  • Ensure all project documentation meets Project Governance standards.

  • Ensure project and development standards are applied as appropriate.

  • Contributes to updates and maintains Project Governance Standards.

Leadership Responsibilites

  • Daily coordination of Application Run Team tasks

  • Assign work to others, provide resources needed for success and monitor progress

  • Provide challenging assignments and empower associates to meet expectations

  • Open to feedback and use it for self-improvement


  • Meet our commitments and exceed the expectations of others

  • Establish goals that challenge, stretch and lead to breakthrough performance

  • Acknowledge issues and embrace the opportunity to improve

  • Use objectivity and data to make sound decisions

Integrity - Act honestly and ethically inspiring trust

Quality/Innovation - Committed to quality and innovative excellence in everything you do

Team - Be unified in our purpose and vision

Job Specifications

5+ years of application support experience and 10+ years of application development experience.

Retail cross functional experience including financial, supply chain, and merchandising.

Proven ability to lead multiple small to medium projects.

5+ years of management experience

Bachelor Degree in Business Admin, Computer Science, MIS or relevant field; Master's degree preferred.

Normal Office environment

Must be available to support team during off hours (nights & weekends)

Travel – none

GNC is an Equal Opportunity/Affirmative Action/Protected Veterans/Disabled Individuals Employer