GNC Manager, Softgel Production in Greenville, South Carolina

Job Summary

The Softgel Production Manager, reporting to the Director, Softgel Operations, has strategic and tactical leadership responsibility.Core expectations of this position include meeting/exceeding new and existing customer service requirements, meeting/exceeding operating objectives, and fostering a safe and productive work environment.

Essential Duties and Responsibilities


  • Foster a continuous improvement environment by evaluating and recommending on-going quality and efficiency improvements as it relates to process/engineering/formulation changes, machinery, documentation, machine utilization, and safety best practices

  • Mentoring Manufacturing Supervisors, Trainers, and Operation Specialists to help drive business performance.

  • Assist in the development of departmental strategic business and capital plans by identifying, implementing and tracking profit improvements

  • Develop and maintain a capable, flexible, and motivated workforce by continuous education, cross-training, compliance training and maximizing employee effectiveness


  • Day to day responsibilities for this role are: safety, quality, cost, service, capacity, and compliance

  • Responsible for key measures/accountability: OSHA safety statistics, rejects/holds, direct cost per unit, yields, direct and material cost variances, schedule adherence, on time delivery, and audit results

  • Communicate to all levels of the organization so that all employees understand company and departmental objectives and have clear expectations of performance

  • Evaluate machines/processes to determine if new or modified equipment is needed to meet manufacturing forecasts and to improve utilization, effectiveness, and reject rates through analysis and reduction or elimination of root cause issues. Oversee annual standards reviews so that system information is as accurate as possible

  • Maintain trained staffing to ensure service level commitments are achieved; This includes ensuring SOPs/WIs are current, accurately describe the best practices, and that all employees are effectively trained and adhering to those same SOPs/WIs. Cross-training of employees for maximum flexibility

  • Meet customer expectations by monitoring production to ensure customer commitments are met

  • Promote an environment of teamwork with all departments to ensure effective and efficient company operations

  • Respond to audit observations by correcting deficiencies and performing detail CAPA analysis to prevent future occurrences

  • Develop all levels of employees to support promotion from within and smooth succession of leadership responsibilities

  • Promote a safe work environment by ensuring proper and effective safety procedures are in place and enforced

  • Ensure compliance requirements are met

Job Specifications


  • >5 years progressive manufacturing leadership experience with at least three years of experience as a manufacturing supervisor or process engineer and a strong track record of achievement


  • 3 years management experience obtained in a FDA/cGMP regulated industry, preferably in nutraceuticals

  • 3 years industry experience and knowledge of batch/semi continuous processing with high volume, contract manufacturing in 24/7 operations is beneficial in a cGMP regulated environment


  • Two-year degree from an accredited university; OR high school diploma and technical training with five years management experience obtained in-house may be substituted for minimum education requirements


  • Bachelor's degree in Engineering, Industrial Management, Logistics, or technical degree; Advanced degree is a plus

  • LEAN Six Sigma Certification (i.e. Green or Black Belt)


  • Strong team player and motivated problem solver

  • Clear and concise communication skills, both written and verbal

  • Proficiency in computer software applications: MS Word, Excel and PowerPoint

  • Ability to constructively interact with others to resolve issues and improve the operation

  • Continuous LEAN Six Sigma training (i.e. 5S) is highly desirable

  • Drive strategic vision and understand tactics necessary to achieve company goals

  • Excellent leadership and motivational skills

  • Strong organizational, communication, and analytical skills

  • Ability to lead interdepartmental teams whose members are drawn from peers and senior management

  • Strong understanding of budgetary development and management


  • Knowledgeable of FDA/cGMP regulated environment requirements and documentation practices

  • Knowledge of MAPICS MRP system

  • Solid familiarity with Lean or Six-Sigma methodologies